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DeliveryOrder Processing A majority of orders placed on the website before 3:00pm on any Working Day are prepared and dispatched the same day on our Next Business Day courier service (England, Wales and Scotland). We do not dispatch orders at the weekend or Bank Holidays and other public holidays. Orders to the Scottish Highlands, the Scottish Isles, Northern Ireland, the Isle of Man, the Channel Islands and the Republic of Ireland are processed on a special delivery service and must be selected during checkout. There is a surcharge for deliveries to these locations which usually take 2 Working Days. Please note we cannot process orders to PO Box addresses or BFPO addresses. A Saturday delivery service is available for orders addressed to Mainland UK delivery addresses (England, Wales and Scotland only). Saturday delivery must be selected during checkout. Orders requiring Saturday delivery should be placed before 3:00pm on Friday. Delivery Charges Our delivery charge is fixed at £5.95 for Mainland UK deliveries (England, Wales and Scotland only). Free Delivery is available for All Mainland UK orders over £250.
Deliveries to the Scottish Highlands, the Scottish Isles, Northern Ireland, the Isle of Man, the Channel Islands and the Republic of Ireland are processed on a special delivery service. Please ensure you select and pay for the correct delivery service at checkout for your order to be processed for dispatch to these locations. Saturday delivery is charged at £14.95 for purchases of up to 6 bottles. The website will automatically calculate the correct delivery charge for your order when you select the Saturday delivery service at the checkout. Please note Saturday delivery is only available for orders addressed to Mainland UK delivery addresses. Delivery Times
All deliveries are made Monday to Friday during business hours except where the Saturday delivery service has been selected. Orders dispatched on the Saturday delivery service are expected to be delivered before 12-noon. It is possible to upgrade an order to a Before-10am or Before-12 noon delivery service . Please select the required upgrade option from the Accessories section. Our couriers can now also provide customers with a 1 hour time-window in which the delivery driver will arrive. If the recipient knows they will not be in to sign for the package during the time-window, they can arrange for the courier to re- deliver on a more convenient date. Track your Order
Once your order has been dispatched we will send you email confirmation together with a tracking link to track the progress of your order. If you need to check the delivery status of your order please email our Customer Service Team. Delivery Date Request
It is possible to enter a delivery date for your order by entering your request within the “Shipping Instructions” field on the checkout page. Most orders are delivered on the specified date however this is not guaranteed. |
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